Mercedes-Benz of Peoria Frequently Asked Questions
Mercedes-Benz of Peoria – General Dealership FAQs
Find answers to frequently asked questions about our Mercedes-Benz dealership, new and pre-owned inventory, service department, and financing options. This FAQ page is designed to assist drivers throughout Peoria, IL, and nearby communities with finding a new Mercedes-Benz, or keeping theirs performing at the highest level for years to come.
Whether you’re shopping for a new Mercedes-Benz, exploring pre-owned luxury vehicles, scheduling certified service, or reviewing lease and finance options, the professional team at Mercedes-Benz of Peoria is here to guide you every step of the way.
- Sales & Inventory: New Mercedes-Benz models, pre-owned vehicles, and immersive test drives.
- Service & Parts: Maintenance, repairs, inspections, and genuine Mercedes-Benz parts.
- Financing: Lease programs, loan options, payments, and trade-in assistance.
If you don’t see your question answered below, please contact us and our team will be happy to assist.
Q: What types of vehicles does Mercedes-Benz of Peoria sell?
We offer a full range of new Mercedes-Benz vehicles, including luxury sedans, SUVs, coupes, convertibles, and advanced electric models. Our inventory also includes a carefully selected group of pre-owned and Mercedes-Benz Certified Pre-Owned vehicles.
Inventory changes regularly, giving you access to the latest Mercedes-Benz technology as well as high-quality used options.
If you’re searching for a particular model, trim, or feature set, our sales team can help locate the right vehicle or assist with a custom order.
Q: Can I test drive a Mercedes-Benz before purchasing?
Yes. Test drives are available for both new and pre-owned Mercedes-Benz vehicles. Appointments are recommended for the best selection, but walk-ins are welcome when vehicles are available.
- Walk-ins: Subject to availability
- Scheduled appointments: Ideal for specific models
Q: Do you sell pre-owned vehicles from other manufacturers?
Yes. In addition to Mercedes-Benz models, we offer a variety of pre-owned vehicles from other trusted manufacturers. Each vehicle is inspected for quality, safety, and performance.
If you’re searching for a specific make or model, our team can assist by sourcing options through our regional dealer network.
- Wide selection: Luxury and non-luxury brands
- Certified Pre-Owned Mercedes-Benz: Thorough inspections and warranty coverage
Q: Can I trade in my current vehicle?
Yes. Mercedes-Benz of Peoria accepts trade-ins for most makes and models. Your trade-in value can be applied toward the purchase or lease of a new or pre-owned vehicle.
You can start with our online trade-in estimator, then visit the dealership for a final appraisal.
- No-obligation appraisals: Online or in-person
- Market-based values: Determined by condition and demand
If your vehicle has an outstanding loan balance, our finance team can assist with the payoff process.
Q: What warranty coverage comes with a new Mercedes-Benz?
Every new Mercedes-Benz includes factory-backed warranty coverage designed to provide long-term confidence.
- New Vehicle Limited Warranty: 4-year/50,000-mile
- Powertrain Coverage: Included within factory warranty
- 24/7 Roadside Assistance: Included during warranty period
Q: What are your Sales and Service hours?
Sales and Service hours vary by department. Our sales hours are Monday-Friday 9:00am - 7:00pm, Saturday 9:00am - 6:00pm, and is closed on Sunday. Service hours are Monday-Friday 7:00am - 6:00pm, Saturday 8:00am - 3:00pm, and is closed on Sunday. For current hours, we recommend visiting our website or contacting the dealership directly.
Q: What payment methods do you accept?
We offer a variety of payment options for vehicle purchases, service appointments, and deposits. Our team is happy to review available methods and assist with any questions.
Mercedes-Benz Financial Services and select online payment options may be available.
Q: What is your return or exchange policy?
Vehicle purchases are generally final under Illinois regulations. If concerns arise after your purchase, please contact our team so we can discuss possible options.
We stand behind our service work and are committed to addressing any post-service concerns promptly.
Q: Are there special programs or incentives available?
Yes. Mercedes-Benz offers a variety of incentive programs that may include military, loyalty, corporate, or seasonal offers.
Please contact Mercedes-Benz of Peoria for current program availability and eligibility details.
Q: How do I schedule service at Mercedes-Benz of Peoria?
Service appointments can be scheduled online or by contacting our service department directly. Our factory-trained technicians are equipped to maintain and repair your Mercedes-Benz.
- Online scheduling: Available anytime
- By phone: Speak with a service advisor
Q: How long will my service visit take?
Service times depend on the type of maintenance or repair required. Your advisor will provide an estimated completion time when you check in.
- Routine services: Often completed same day
- Repairs: Timing may vary based on diagnostics and parts
Q: Do you work with customers of all credit backgrounds?
Yes. Our finance professionals work with a network of lenders to help customers with a wide range of credit situations.
- Flexible financing solutions: Lease and loan options
- Personalized guidance: Tailored to your needs
Q: What sets Mercedes-Benz of Peoria apart?
We focus on delivering a premium, transparent dealership experience for drivers throughout the Peoria area and Central Illinois.
- Mercedes-Benz specialists: Knowledgeable sales and service teams
- Clear communication: Straightforward pricing and financing
- Community-driven: Proudly serving the Peoria region
We look forward to welcoming you to Mercedes-Benz of Peoria.